Monday, July 18, 2011

people are fickle and prone to moments of madness online

I am a thinker.  When I do stuff, my mind is always counting the steps it takes to accomplish an action to see if the process is efficient.  Each extra step reduces the probability that a person will be able to accomplish a desired action. Think of each step as reducing the chances of success by 50%.  If n is the number of steps then the formula for probability of success would be .50^n.  The lower number of steps required to accomplish a task, the higher the probability that a person will have success in completing that task. 

In terms of the web the number steps it takes to accomplish each of action is extremely important.  People are fickle and prone to moments of madness online.  I know from personal experience there are moments when I go to a site, ready to try it out, only to look at the long sign in form and quickly click away.  Too many steps which reduces the probability I am going to get everything right.  This usually means having to deal with an ambiguous error message which takes a degree in computer engineering to figure out.  My time and sanity is valuable to me and few websites are worth risking a moment of internet induced rage. 

Sometimes I wonder if I am the only person that looks at the world this way.  Do other people see the inefficient nature of too many steps to accomplish a task?   What kind of things do you wish were easier?  I wish computers could turn on and off with a single switch.  No hibernate, no sleep.  On and off like a light no waiting for crap to load. 

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